Refund policy

All sales are final.

1. All Sales are Final All sales made in our store are final. No returns, exchanges or refunds will be accepted. Please be sure to review your purchase carefully before completing the transaction.

2. Defective Products In the case of defective products, an exception to this policy may be made. If you receive a defective product, please contact us within 2 days of purchase with a description of the defect and photos of the product. We will evaluate the issue and, if appropriate, a replacement or store credit will be offered.

3. Shipping Damage Products damaged during shipping must be reported within 48 hours of receipt. Please provide photos of the damaged packaging and affected product so that we can file a claim with the shipping company and offer an appropriate solution.

4. Shipping Costs Shipping costs are not refundable under any circumstances. In the case of a replacement due to a defective product, we will cover the shipping costs of the new product.

5. Promotions and Discounts All products purchased at a discount or as part of a special promotion are also subject to this "all sales are final" policy and no returns or exchanges will be accepted.

6. Contact If you have any questions or concerns about this policy, please contact our customer service at: info@zoesjc.com or telephone number 832-280-8125.