Delivery Policies

-The assigned delivery day you will receive a confirmation call with information of your posición on the route, and 30 minutes before arriving to your place you will receive a new call to reconfirm the arrival

-If contact is not possible, the delivery will stay on hold until we made contact

-If the delivery cannot be made due to changes made by the customer and the service is already en route, charges may apply for the new route to be  reassigned

-If your delivery cannot be completed due to circumstances caused by the distribution service, Zoe's JC Furniture will be responsible for getting the products back to your home without any charge.

Guardian Retail Protection Warranties

Protection for consumer furniture products!

Begin a Warranty Claim orCheck Claim Status

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What’s Covered?🛡️

  • Food and beverage spills
  • Tough stains (wine, ink, makeup, grease)
  • Rips, tears, or accidental burns
  • Wood damage (scratches, heat marks, liquid damage)
  • Mechanical issues (recliners, power components, etc.)

And More...

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How It Works ⚙️

  • An accident happens
  • You report the damage
  • It gets cleaned, repaired, or replaced

Simple. Fast. Stress-free.

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💡 Why Add Protection?

Because accidents happen—and when they do, they can be expensive.

✔ Avoid unexpected repair costs
✔ Keep your furniture looking newer for longer
✔ Protect an important investment
✔ Get real support when you need it

🤔 Frequently Asked Questions

  • “What if I never use it?”

    Even better 😊 that means your furniture stayed in great condition. But if something happens, you’re covered.

  • “Is it hard to file a claim?”

    Not at all. Just report the damage and the team takes care of the rest.

  • “What if it can’t be repaired?”

    Depending on the case, the item may be replaced.

Guardian Retail Protection Warranties

Protection for consumer furniture products!

Begin a Warranty Claim orCheck Claim Status